The client confirms that they are informed that a fee of 150EUR is charged for the visit and defect identification/commissioning and adjustment work.
(If defects are identified, a preliminary cost for defect removal is provided, and if the client refuses the defect removal work, or in cases where defects cannot be identified, the Client agrees to pay for the visit and defect assessment. If defects are identified, the client may be presented with a preliminary cost for defect removal, which may differ from the final price depending on the materials used and the time spent.

1. General Provisions

1.1. The service work report (hereinafter referred to as the Report) is a document confirming the scope, nature, and result of the service work performed.
1.2. The Report applies to all IGLU TECH products and related services.
1.3. The act serves as the basis for the acceptance-transfer of works and, if applicable, for payment.

2. Purpose of the Act

2.1. Confirm what works have been completed.
2.2. Record the condition of the device before and after the service.
2.3. Ensure transparent communication between the service representative and the client.
2.4. Clearly define whether the works are performed under warranty or for an additional fee.

3. The Act must specify

• Client data (name, surname / company, address, contacts).
• Device model and serial number.
• Date and location of the work performed.
• Description of the fault or inquiry.
• Description of the work performed.
• Used materials or parts (if applicable).
• Warranty / non-warranty work status.
• Service specialist’s name, surname, and signature.
• Client’s confirmation (signature or electronic confirmation).

4. Warranty and Non-Warranty Work

4.1. Warranty work is performed according to the valid product warranty conditions.
4.2. If it is determined that the defect is not covered by warranty, the client is informed before any paid work is performed.
4.3. Paid work is carried out only after receiving the client’s confirmation.

5. Client’s Responsibility

5.1. The client must provide suitable conditions for the work to be carried out.
5.2. The client confirms that the information provided about the device’s operation is accurate.
5.3. By signing the Act, the client confirms that the work has been completed and has no claims regarding its scope (except for notes specified separately in the act).

6. Service Responsibility

6.1. The service specialist commits to performing the work professionally and in accordance with technical requirements.
6.2. All replaced components (if applicable) are handled according to the applicable legal regulations.
6.3. If necessary, recommendations for further device maintenance are provided to the client.

7. Data Recording and Storage

7.1. The report can be completed in either paper or electronic format.
7.2. The electronic report is considered equivalent to the paper one.
7.3. The documents are stored according to the company’s current document management requirements.

8. Final Provisions

8.1. These rules may be updated in response to changes in services or processes.
8.2. The latest version of the rules is published on the website.